Shipments and returns
Orders are generally dispatched within 1 day after receipt of payment and are shipped with GLS. You will receive an E-mail with track and trace information. You will be asked to sign on delivery.
How much are the delivery costs?
For delivery to your house we call upon the services of GLS. The rates for the different countries are as follows (excl.VAT):
|Belgium||zone 0||€ 5.01|
|Germany||zone I||€ 7.40|
|Luxembourg||zone I||€ 5.92|
|The Netherlands||zone I||€ 5.64|
|Denmark||zone II||€ 12.86|
|France||zone II||€ 10.20|
|Austria||zone II||€ 10.64|
|United Kingdom||zone III||€ 10.98|
|Hungary||zone III||€ 12.52|
|Italy||zone III||€ 16.17|
|Poland||zone III||€ 12.52|
|Slovenia||zone III||€ 14.80|
|Slovakia||zone III||€ 14.80|
|Czech Republic||zone III||€ 14.80|
|Ireland||zone IV||€ 22.77|
|Finland||zone IV||€ 22.77|
|Romania||zone IV||€ 17.07|
|Croatia||zone IV||€ 22.77|
|Spain||zone IV||€ 22.77|
|Sweden||zone IV||€ 22.77|
|Bulgaria||zone V||€ 19.35|
|Estonia||zone V||€ 22.20|
|Latvia||zone V||€ 22.20|
|Lithuania||zone V||€ 22.20|
|Portugal||zone V||€ 22.20|
For logistical reasons we cannot deliver to countries other than those mentioned in the table above. Distant islands are not being served either.
What is the delivery period? When will my order be delivered to my house?
The given delivery period is applied from the moment we receive your payment, and you've received a confirmation mail.
- Belgium: 1 working day
- The Netherlands, Luxembourg, Germany: 2 working days
- France, United Kingdom, Austria: 3 working days
- Rest of Europe: 5 working days
Is it possible to deliver my order to a different address than my home address?
Yes, you can have your order delivered at a different address than your home address. When paying for your order, you can enter a different address in the second step "your information".
We strongly recommend this when you can't be present at your home address for delivery. You should choose a delivery address where someone can receive the package for you during the office hours.
Can I pick a date when my package will be delivered?
The option to choose your own delivery date is not available yet.
How will I be informed that my package is on its way?
We will keep you posted through mail about the status of your order.
After the confirmation of your payment (by email) your package is prepared as soon as possible. When it leaves our pharmacy you will automatically get an email with the shipping confirmation. Starting from that moment, you can expect the package within the given delivery date.
Can I follow the status of delivery somewhere?
When your package is sent, you'll receive an email with a tracing link of GLS. Click on the link and you can follow the status of delivery. You can also contact DMED by email to receive an update of your order.
I wasn't at home at the moment of delivery, where can I find my package?
If you weren't at home at the moment of delivery, you will find a note in your mailbox. Depending on your choice, the package can be delivered a second time or you can go and pick it up yourself in the depot of the courier service. We advise you to contact us if you haven't received your package within the delivery period.
The delivery period is taking longer than expected. What should I do?
If your delivery hasn't arrived 1-2 days after the expected delivery period, you should contact GLS or GLS as soon as possible. We will verify the delivery and keep you posted.
I have moved, where can I report my new address?
By pressing the button "My account" at the top of the homepage you will get access to your profile page. There you can adjust your personal information, like your address.
I have paid, but haven't received my order yet. What should I do?
When an order hasn't arrived 1-2 days after the expected delivery period, you should contact GLS or DMED as soon as possible. We will verify the delivery and keep you posted.
I have paid and got a message afterwards that the order wasn't accepted. Now what?
If an order wasn't accepted, DMED will always contact the customer to justify why this wasn't accepted. If possible, we will look for an alternative solution.