In accordance with the EC Directive of 20 May 1997, the consumer is entitled to notify the seller that he renounces the purchase, without giving any reason within 14 calendar days from the date of delivery of the product. Expired products are not returnable. However, the shipping costs for return are for your account. This period should allow the customer the purchased product to assess "as in a shop window". Used, damaged or incomplete products are non-returnable. If the products do not reach us in this state, no claim can made on right of return.

To take advantage of this return scheme, first you must submit a request. This can only be sent by e-mail to Returns without prior permission or unstamped returns will not be accepted.

Within 14 calendar days after acceptance of the return DMED will refund the paid sums. Comments should always be made within 14 calendar days of receipt of your order. This can only be sent by e-mail to